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! We pride ourselves in customer service. Please feel free to contact us today and Thank You for choosing us Exchange only within 7 days of receipt in original condition with tags and in the original box . Buyer must email or call us before returning anything.Please call us to request a Return Authorization Number (RAN) and return the item within 7 days, 20 % restocking fee will be charge for every returned item also(if you exchange the item its free we even pay the second shipping but if you send the item for refund you will lose your shipping and handling charges) .(Shipping, handling and insurance costs are non-refundable.) NO REFUND OR EXCHANGE FOR ESPECIAL ORDERS(NAME NECKLACE,...ECT ) buyer is responsible for return shipping charges